Online Store Policies / Walk-in Store Policies

STORE POLICIES FOR ONLINE ORDERS

 Exchange

  • You may request for an exchange of the purchased item within 7 days after receiving your item.
  • To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 
  • Clearance and pre-order item(s) are not eligible for exchange.
  • You can contact us at chapter2cycle.sg@gmail.com. If your request is accepted, you will have to exchange the item directly at our store.
  • Should you decide to mail the item to us rather than carry it to our store, you will be responsible for all shipping charges and assume the risk of loss or damage to the returned products during its transit to our store. We recommend insuring shipments.

Order Cancellation

  • You can request an order cancellation by sending an email to chapter2cycle.sg@gmail.com.
  • Cancellation is only possible if the order has not been shipped.
  • A fee will be charged for all order cancellations. These are fees charged by the payment gateways and we are in no way profiting from these charges. 
  • Fee varies according to the payment method used at the point of purchase:
    • Visa/Master (Locally issued card): 3.5% + S$0.50
    • AMEX: 4.0% + S$0.50
  • Refunds shall be made in Singapore dollars. No restitution shall be made for any loss in currency exchange.
  • Refunds will be via the original method when the purchase was made.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as nutritional products) and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

SHIPPING

    Singapore Only

    • Shipping charges reflected at check-out is based on delivery within Singapore only.
    • We currently do not ship outside of Singapore.
    • Any orders from outside of Singapore will be cancelled and the payer will have to bear losses in exchange rates, transaction fee and cancellation fee.
    • Additional delivery charge of S$50 shall be imposed for delivery of bulky items to all areas, including restricted areas such as the Changi Airfreight Centre. This additional charge will not be reflected during check out. We will advise on the payment method once the order has been confirmed.

     

    STORE POLICES FOR WALK-IN CUSTOMERS

    All sales are final. Please check your items before leaving the store.